- Where can I find departure and arrival times?
On airportaruba.com, you will find a useful overview of departing and arriving flights.
- What happens if my flight is delayed or cancelled?
If your flight is delayed, the airport will update the flight information to reflect the new departure time and date. In the event of a cancellation, each airline has its own policies, which may vary depending on the reasons for the cancellation. Please contact your airline. directly for specific details and assistance.
- Why am I required to apply for an ED Card to enter Aruba?
To enter Aruba, every traveler, including infants and children, must complete and receive approval for the Aruba ED-Card (Embarkation-Disembarkation Card). This is a mandatory requirement for all passengers traveling to the island. The Online ED-Card ensures that all necessary steps have been taken to board a flight to Aruba.
Starting July 1st, 2024, Aruba will implement a $20 Sustainability Fee for visitors arriving by air. To learn more about this fee, please visit: Sustainability Fee | Aruba.com
- For how long should my passport be valid before travelling to Aruba?
For specific information regarding passport validity requirements, please contact local immigration and the U.S. Customs and Border Protection (CBP):
- What is the best way to check in at Aruba Airport?
The most convenient and quickest way to check in is online, particularly if you’re traveling with just hand luggage or if the airport is crowded. Additionally, some airlines offer self-service check-in kiosks and baggage drop-off areas.
- When should I plan to arrive at the airport?
The recommended check-in time for all flights is 3 hours prior to your scheduled departure time.
- Why do I have to go through a second passport and custom control if I am traveling to the US?
You will go through both a local Aruban passport and customs control, followed by a similar process at the US Customs & Border Protection (second passport and custom control) as US pre-clearance is available in Aruba. This way you will skip any additional security controls upon arrival in the US.
- What benefits are included in the VIP Service?
The VIP Concierge Service operator provides passengers with a fast-track travelling VIP service at the Aruba Airport and includes preferential lines at most of the passenger processes through the departure or arrival process and access to the Airport’s VIP lounges.
- What happens if I don’t want to go through the security scanner?
If you prefer not to go through the security scanner, the response will depend on your reason. For valid reasons, alternative screening methods are available. However, if there is no valid reason, the policy of “Comply or Don’t Fly” will be enforced, meaning you will be denied access at the screening point.
- How large can my hand baggage be?
The size and weight restrictions for hand baggage differ depending on the airline. To find out the specific dimensions and weight limits for your hand baggage, please reach out to your airline.
- Is it possible to carry a pet in my hand luggage?
Many airlines allow small pets in the cabin, but it depends on the pet’s size and weight, as well as the carrier’s dimensions. Be sure to verify the specific regulations with your airline.
- Can you take food in your hand luggage?
Yes, you can bring fruits, cheese, and snacks in your hand luggage. However, items like tubs of peanut butter and yogurt must comply with the TSA’s 3-1-1 rule, meaning they cannot exceed 3.4 ounces. For more details, please check our prohibited items list on our website.
- I am going abroad for a longer period of time and need to take medication for personal use. Is this allowed?
Yes, prescription medication is allowed, but it must have your name on the label. Other supplements are not permitted. For more details, please check our prohibited items list on our website.
- I would like to bring medication for a friend or family member. Is this allowed?
No, prescription medication that does not belong to you cannot be taken through security. It is strongly advised not to travel with items that do not belong to you.
- How much baby food can I bring in my hand baggage?
Most baby food items are below the 3.4-ounce limit. For those that exceed this limit, keep the quantity to a minimum as not all may be allowed through security,
- I have to express milk before I fly. Can I bring this in my hand baggage?
Yes, you can bring expressed milk in your hand baggage. However, it must be in a container that can be opened for testing.
- I need cooling elements for my expressed milk. Is this allowed in my hand baggage?
Yes, cooling elements are allowed but will require additional screening.
- I smoke, can I take my lighter in my hand baggage?
All torch lighters are prohibited. Please refer to our airport website for a complete list of prohibited items.
- I have an e-cigarette. Can I take this on board?
Yes, e-cigarettes can go through security. However, airline policies may vary, so please check with your airline.
- Can I bring batteries or a power bank?
Spare or loose batteries, including lithium, non-spillable, nickel-metal hydride, and dry batteries must be carried in your carry-on baggage only. Devices primarily used as power sources, such as power banks, are considered spare batteries and must be individually protected to prevent short circuits.
- What items are prohibited from being taken home?
You are not allowed to bring any flora, fauna or other natural treasures unique to Aruba back home with you. This includes seashells and corals. Find a full list of inadmissible items here.
- What happens if our bags are missing?
If you lose any belongings at the airport, report them to Airport Security immediately. For checked bags with a bag tag, contact your airline directly for assistance.
- How do I prepare for travelling with children?
Children 12 and under do not need to remove their footwear during security screening. Ensure their pockets are empty of toys or other items for a smooth process. If your child has a medical condition or limitation, inform the security staff or ask for a supervisor. Our security team is trained to handle these situations with care.
- I am travelling with my child, but without my (ex-) partner. How does this work?
Please contact Local Immigration for guidance.
- Can my child travel on my lap in the plane?
This depends on the airline’s policy. Please check with your airline for specific guidelines.
- Can I take a baby buggy, pushchair or pram to the gate?
You can take these items through Security. Whether they can be taken on the aircraft depends on the airline’s policy.
- I lost something. What should I do?
Fill out the lost and found form on our airport website. We will contact you within a maximum of 2 weeks.
